Delivery & Returns

Return and Exchange Policy:

1. Personal Reasons for Returns:
- For reasons such as dissatisfaction with the product (size, color, personal preferences), please apply for a return via email (maydayboutique01@gmail.com) within three days of receiving the product.
- After applying for a return, please send the product to the Mayday After-Sales Center using a shipping method of your choice. You will be responsible for the international shipping fees.
- Please ensure that the product is in good condition, unused, unwashed, unstained, and free of cosmetics or any other traces.
- Upon receiving and confirming the integrity of the product, the refund will be issued via the original payment method.

⚠️ No refunds will be issued for returned items without prior return request.

2. Defective/Wrong Product Returns:
- Please contact customer service within three days of receiving the product to apply for a return, indicating the order number and product name. Also, provide photos of the defective or incorrectly shipped product. Customer service will inform you of the subsequent handling process.

3. Exchanges due to Personal Reasons:
- To streamline operations, Mayday currently does not offer exchange services. Please return the product first and then make a new purchase.

Refund Policy:

1. If the order amount after return does not meet the free shipping threshold, the refund will deduct the shipping fee.

2. If a discount voucher was used during the original purchase, the refunded amount will be reduced by the value discounted by the voucher.

3. If the refunded amount does not meet the minimum threshold for store credit redemption (USD 120), the refund will be issued as store credit and the amount previously used in store credit will be deducted.

4. Refunds may take up to 7 business days to process.

Missing Items:

- If you discover any missing items upon receiving your order, please contact Mayday Customer Service within three days of receipt.
- Please ensure the items are kept in their original packaging (including gifts and outer packaging). This is to verify if any items were damaged or re-packaged during transit.